Terms and Conditions of Standard Warranty
General LED lighting imported and distributed by Well-Known Group Pte Ltd, purchased in the Republic of Singapore are covered under standard warranty for a specified period of time from the date of purchase. The warranty covers manufacturing defects under normal and recommended usage. To avail the warranty, an on-line warranty form must be duly completed and submitted via www.well-known.com.sg within 14 days from the date of the purchase and any incomplete information will deem the warranty null and void.
Please note the following terms and conditions:
- The standard warranty is valid for purchases made from the Well-Known Group Pte Ltd Authorised Resellers in Singapore only.
- Registered warranty is non-transferable.
- Well-Known Group Pte Ltd reserves all rights to request for proof of purchase with details on purchase dates, product model and serial number before accepting liability for any warranty claim. Customer will need to produce the proof of warranty (in the format of e-mail or printed copy) and/ or proof of purchase at the time of service. Failure to produce either proof of warranty or purchase might result in charges being levied for time, materials usage and transportation for the service performed.
- Well-Known group Pte Ltd reserves the right of ownership of the faulty part(s) that was removed from the product covered under this warranty.
- This warranty covers only defects in materials and workmanship provided by Well_known Group Pte Ltd and does not cover equipment damage or malfunction resulting from misuse, abuse, accident, external electrical fault, acts of God, defect resulting from using non-Well-Known supplies, incompatible hardware or software, and/ or non-authorized alteration, modification and upgrade.
- Well-Known Group Pte Ltd reserves all rights to amend the terms of this warranty without prior notice.
- Definitions of 2 Year Warranty models are covered under Well-Known 2 year warranty. The initial 2-year standard warranty covers all costs (labour/ parts/ transportation) under the standard terms and conditions
Well-Known Group Pte Ltd
2 Jurong East Street 21
#04-21A IMM Building